Privacy Policy

Privacy Policy

At Cropivo Global Pvt. Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information refers to information that can identify an individual directly or indirectly, including:

1. Full Name
2. Contact details (phone number, email address, postal address)
3. Identification details (such as Aadhaar number, PAN number, or other government-issued identification where required)
4. Business details (company name, dealer/distributor information, GST details, etc.)

b. Non-Personal Information

We may also collect non-personal information automatically when you interact with our services, including:

1. Browser type and version
2. IP address
3. Device type and operating system
4. Pages visited and browsing activity
5. Cookies and similar tracking technologies

This information helps us analyze user behavior and improve our services.

2. How We Use Your Information

The information we collect may be used for the following purposes:

1. To provide, manage, and improve our products and services
2. To process orders, inquiries, and customer requests
3. To communicate with users regarding services, updates, support, and promotional offers
4. To enhance website functionality and user experience
5. To conduct analytics, research, and service improvements
6. To comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share information in the following situations:

1. With trusted third-party service providers who assist in operations such as logistics, IT support, marketing, and analytics
2. With government authorities or law enforcement agencies when required by applicable law
3. With business partners, distributors, or affiliates where necessary to provide services or customer support

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

However, while we strive to use commercially acceptable methods to protect your data, no system can guarantee complete security.

5. Cookies and Tracking Technologies

Our website or mobile application may use cookies and similar tracking technologies to enhance functionality and improve user experience.

Users can manage or disable cookies through their browser settings. Disabling cookies may affect the functionality of certain features on the website.

6. Your Rights

Subject to applicable data protection laws, you may have the right to:

1. Request access to the personal information we hold about you
2. Request correction of inaccurate or incomplete information
3. Request deletion of your personal data, where permitted by law
4. Opt out of marketing communications at any time

Requests regarding personal data can be made through our official contact channels.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such data is identified, we will take appropriate steps to delete it.

8. Changes to This Privacy Policy

Cropivo Global Pvt. Ltd. reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website along with the updated effective date.

We encourage users to review this Privacy Policy periodically.